Fish 'N' Chips ("we", "our", "us") operates a food ordering and delivery mobile application and website. Our app allows customers to browse our menu, place food orders, and get them delivered to their doorstep from our restaurant located at Shop no 6, Veer Shopping Complex, VIP Rd, Zirakpur, Punjab 140603.
This Privacy Policy explains how we collect, use, and protect your personal information when you use our app and services.
2. Information We Collect
a) Information You Provide
Phone Number - Used for account creation, login via OTP, and order-related communication.
Name - To personalize your experience and identify your orders.
Delivery Address - To deliver your food orders to the correct location.
Order Details - Items you order, special instructions, and order history.
b) Information Collected Automatically
Location Data - With your permission, we access your device's GPS to auto-detect your delivery location and calculate delivery distance and time. You can also enter your address manually.
Device Information - Basic device details for app compatibility and troubleshooting.
We do NOT collect your contacts, photos, files, browsing history, or any data unrelated to food ordering and delivery.
3. How We Use Your Information
We use the information we collect for the following purposes only:
Order Processing - To receive, prepare, and deliver your food orders.
Account Management - To create and manage your customer account.
Delivery - To calculate delivery distance, estimate delivery time, and guide our delivery riders to your location.
Communication - To send you order status updates, delivery notifications, and support messages.
Improving Our Service - To understand ordering patterns and improve our menu and delivery experience.
Offers & Promotions - To share relevant discounts and offers with you (you can opt out anytime).
4. Information Sharing
We value your privacy and share your information only when necessary:
Delivery Riders - Your name, phone number, and delivery address are shared with the assigned rider so they can complete your delivery. Riders see only what is needed for the current order.
Payment Processors - If you pay online, your payment is processed securely through third-party payment gateways. We do not store your card or bank details.
We never sell your personal information to any third party for advertising or marketing purposes.
5. Location Data
Our app requests access to your device location to:
Auto-detect your current address for delivery.
Calculate delivery distance and estimated delivery time.
Verify that you are within our delivery radius.
You can deny location permission and manually enter your delivery address instead. Location data is used only during active app usage and is not tracked in the background.
6. Data Storage & Security
Your data is stored securely on encrypted servers.
Passwords are hashed and never stored in plain text.
We use HTTPS encryption for all data transmitted between your device and our servers.
Access to your data is restricted to authorized personnel only.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. Your order history is kept for business records and to help with any disputes or support requests.
If you wish to delete your account and all associated data, you can contact us and we will process your request within 30 days.
8. Your Rights
You have the right to:
Access - Request a copy of the personal data we hold about you.
Correction - Ask us to correct any inaccurate information.
Deletion - Request deletion of your account and personal data.
Withdraw Consent - Revoke location permission or opt out of promotional messages at any time.
9. Children's Privacy
Our app is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: